A suitability challenge should connect the accommodation facts to the needs of the whole household.
Condition and safety
Record hazards, repairs, security, fire safety, damp, mould, heating and overcrowding.
Health and disability
Explain diagnosis, treatment, mobility, mental health, equipment, carers and why the accommodation worsens or cannot meet needs.
Children and education
Record school travel, attendance, exams, SEND support, childcare and safeguarding concerns.
Location and affordability
Set out travel costs, work, medical appointments, support networks, rent, charges and whether essential living costs remain affordable.
Written decision and deadline
Keep the offer or decision, ask how to request a review and seek advice promptly because deadlines can be short.
Suitability is about actual household needs
- Condition, space and facilities
- Health, disability and medical access
- Children, school and caring responsibilities
- Safety, transport and support networks
- Length of stay and any changed circumstances
Worked example
A challenge should connect each concern to a specific household need and evidence, not only state that the accommodation is inconvenient.
Common mistakes to avoid
- Mixing several unrelated issues into one request.
- Leaving out dates, references or the requested outcome.
- Using assumptions where evidence can be checked.
- Taking no copy, screenshot or note of the action.
Practical task
Create a suitability table with columns: issue, household member affected, evidence, impact and requested change.