Immediate safety
Checks whether anyone is at risk and identifies urgent action.
Tap for full details →Guided community advice
Ask Decimus
Describe what is happening in your own words. The adviser will identify the closest situation, explain the safest next steps, show what evidence to keep and direct you to the right part of the platform.
Important: this is a guided information tool, not an emergency service, solicitor, doctor or social worker. In immediate danger call 999. For urgent medical help use 111 or 999 as appropriate.
Do not enter names, full addresses, case reference numbers or other sensitive personal information.
Start with your situation
You can type freely or choose one of the common situations below.
Common situations
Choose what best matches
How the guidance works
Every answer follows the same practical structure
What to do now
Clear actions in the right order rather than general advice.
Tap for full details →Evidence to keep
Photos, dates, messages, letters, screenshots and records.
Tap for full details →Who to contact
The correct council team, service, professional or representative.
Tap for full details →Escalation
What to do if the first report, complaint or request is ignored.
Tap for full details →Related tools
Guides, templates, checklists and local support pages.
Tap for full details →