Simple guidance for residents
What do you need help with?
Choose a topic for a plain-English process, evidence checklist, example wording and trusted next steps. Start with the box that best describes the problem today.
Choose a guide
Practical support, step by step
Each guide tells residents what to do first, what evidence to keep and how to escalate if nothing happens.
Housing Support
Homelessness, temporary accommodation, repairs, damp and mould, private renting and complaints.
See the housing process →Food & Essentials
What to do when you need food today, food-bank referrals, school meals, baby items and emergency help.
Find the first step →Family & SEND
School concerns, SEN support, childcare, family hubs, youth services and safeguarding routes.
Open family guide →Help & Advice for Parents
Behaviour, routines, school communication, emotional wellbeing, co-parenting and where to ask for local help.
Open parent advice →Jobs & Training
A clear route from CV preparation to applications, apprenticeships, interviews and free careers support.
Start the work plan →Public Services
Health, mental health, council reporting, libraries, waste, transport and finding the right service.
Find the right service →Money & Cost of Living
Budgeting, debt, benefits, bills, consumer rights and practical calculators.
Open money hub →How to use the guides
Do one clear step at a time
Residents are often passed between organisations. These guides reduce confusion by showing the likely order of action and the information to have ready.
Before contacting a service
✓ Write down the problem and the outcome you need
✓ Collect dates, photographs, letters and reference numbers
✓ Note any children, disability, illness or immediate risk
✓ Keep a record of every call, email and response
✓ Ask for the next step and expected timescale in writing